Your satisfied customers, our AI.
Customer Needs Solution analyses customer feedback, identifying key customer needs and required actions.
Unlock valuable guidance on key customer needs and the actions required to improve their satisfaction and subsequently drive growth.
Enterprise intelligence rooted in the science of Customer Centricity
Customer Needs Solution (CNS) is an innovative and impactful solution that enables business leaders to understand the Drivers of Customer Behaviour so that they can impact change. It analyses feedback from a range of sources, structured (e.g. feedback forms) and unstructured (e.g. call logs) and provides clarity on the issues to solve.
Usage of CNS over time allows organisations to measure how well they are meeting their Customer’s Needs and how they are performing versus their competitors. In many organisations, CNS is a key performance indicator (KPI) to meaningfully improve customer experience and drive growth. It provides actionable insight into areas for improvement and prioritisation of initiatives to enhance customer experience and drive growth.
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Our AI Solutions:
AI Cognitive Backbone
Our AI cognitive backbone uses Neuro-symbolic AI to integrate, comprehend, compound and structure an organisation’s data to make it operational.
Media Magic
MediaMagic works with AI Cognitive Backbone to analyse your digital assets at a component and frame by frame level to power your marketing operations and digital asset management.
Customer Needs Solution
Customer Needs Solution (CNS) is an innovative and impactful solution that enables business leaders to understand the Drivers of Customer Behaviour so that they can impact change.